FAQ - The Peaks Pet Nanny

At Peaks Pet Nanny, we believe our pets are happiest and most relaxed in the comfort of their own home, surrounded by familiar sights, smells, and routines. Our personalized (in-your-home) pet sitting and dog walking services ensure your furry family members enjoy all the comforts of home while receiving loving attention from their dedicated Peaks Pet Nanny. You can count on us to provide dependable care that keeps your pets calm, happy, and well cared for.

Pet Care Services & Pricing

• Dog Walking: Available on a regular schedule or as needed, ensuring your pup gets the exercise and attention they need.
• Pet Sitting: Customized care for dogs, and other furry or feathered friends, in the comfort of their own home.
• Cat Sitting:  Specialized kitty care, keeping your feline happy and relaxed at home.
• Overnight Care: (10-12 hour) sleepover with your pets for those times when they need extra companionship.

We've removed the guesswork when it comes to trusting someone with your furry family members. Our close-knit team of Pet Nannies is covered by our liability insurance and honesty bond, giving you peace of mind. Each Pet Nanny is carefully selected, mature, kind, and dependable, with a genuine love for dogs and cats. We interview, background check, and reference check every team member, ensuring only the best join our ranks. While many apply, only a select few are chosen to be part of our devoted team.

Yes, it's required! We always coordinate a "New Client Meeting" to introduce ourselves and get to know your pet's routine and personality. This initial meeting is essential for building a bond with your furry family member and ensuring we provide the best care possible. While we'd love to help with last-minute needs, this important step is why we may not be able to accommodate very last-minute requests.

Our visits are customized for each client to ensure your pet gets the best care possible. We provide feeding, fresh water, washing food and water bowls, dog walks, and playtime in the yard (or indoors on bad weather days). Services like brushing, litter box cleaning, and administering medications are all included. We're happy to create a schedule that suits your pet's needs, keeping them comfortable and happy at home. In addition to pet care, we also handle household tasks such as fetching the mail and deliveries, watering plants or outdoor flowers. Just let us know if you need any specific services—we're happy to assist! After each visit, your Pet Nanny will send you updates with pictures or videos to keep you connected with your furry friend.

The Office, operated by the owners, Gina & Patric, and provide timely and friendly customer service to fellow pet parents!

While our Pet Nannies love providing updates about your furry friends, they are unable to modify the schedule. 

• Email the Office with any questions, cancellations, or requests.
• You can also give us a call at 973-601-3035
• Or use our website's client portal to book services or update your information.

At Peaks Pet Nanny, we know that life can be unpredictable. If you need to make any adjustments to your schedule, please reach out to our Office as soon as possible. We strive to be fair and accommodating to both our valued clients and our dedicated Pet Nanny Team.

Our team is committed to going above and beyond, often adjusting personal and work commitments to provide the best care for your beloved pets. We understand that unexpected events can occur, such as canceled flights, snowstorms, or emergencies. In these cases, we're here to work with you to reschedule appointments and ensure your furry friends receive the care they deserve. If you're unsure about your return date or time, please discuss your plans with our Office.

• Dog Walking: 24-hour notice is required; otherwise, the regular rate will apply.
• Pet Sitting: Cancellations within three (3) days of service will incur a 100% invoice charge.
• Overnight & Holiday Care: Cancellations within five (5) days of service will incur a 100% invoice charge.
• Once an Appointment Begins: Any visits booked but no longer needed due to an early return will be billed at the regular rate.

We want to make the payment process as easy and convenient as possible! Please remember that all payments are made directly to the Office, not to the Pet Nanny. Here's a quick overview of our payment structure:

• Pet Sitting & Overnight Care: Payment is due in full (before) each appointment begins.
• Dog Walking: Invoices are emailed at the end of each month. We appreciate your prompt payments, which help us continue providing the best care for your furry family members.

Payment Methods:

• Zelle Bank Transfer: You can easily send payments to: gina@thepeakspetnanny.com
• Credit Cards: Can be entered securely into your client portal. Please note there is a 3.5% processing fee for credit card transactions.
• Checks: You can also mail your payments to:

The Peaks Pet Nanny

949 Hunters Ridge

Lake Hopatcong, NJ 07849

We believe in recognizing the hard work and dedication of our Pet Nannies! Gratuities are always appreciated as a way to thank them for their exceptional care of your pets and your home. Rest assured, 100% of all gratuities go directly to your Pet Nanny(s). 

You can easily show your appreciation in several ways:

• Add a Gratuity: You can easily include a gratuity with each appointment.
• Send via Zelle or Check: Feel free to send your gratuity to the Office using Zelle or a check.
• Leave it Behind: You can leave a gratuity for your Peaks Pet Nanny and mark it clearly.

Your generosity helps us continue to provide the highest level of care for your furry family members!

To ensure that our Pet Nannies can easily access your home, we kindly ask our clients to hold onto their own keys. We recommend using an outdoor hide-a-key statue or a fake rock for convenience. Another great option is a weather-proof lockbox, which can securely store two tested keys—these can easily be found on Amazon. Having two keys is best as it provides a backup, ensuring our Pet Nannies can access your home, even at the last minute. Please make sure that the keys are safely stored on your property in a location that is easily accessible.

• Door Codes: Providing a door code is an ideal way to grant us access. It's secure and allows for quick entry!
• Hidden Keys: If you prefer, you can hide a key in a secure and easily accessible location for our use.
• Garage Codes: A quick tip: it's a good idea to hide a backup key in case of a power outage.

Please Note: If we need to pick up or return keys, a $20 fee may apply. 

We are committed to administering medications as directed for your pets. However, please understand that we cannot be held responsible for any complications that may arise from medication administration. If your pet is excessively shy or has specific medical problems, we encourage you to discuss these concerns thoroughly with us before our visits. Your pet's safety and well-being are our top priorities. 

We understand that accidents can happen, and when they do, we will do our best to clean up any mishaps promptly and efficiently. To ensure a smooth process, we kindly ask our clients to provide all necessary cleaning products, paper towels, and trash bags, making them readily available for our Pet Nannies. 

• Dog Walking: Safety is our top priority. If road conditions become unsafe, we may need to cancel routine dog walking services. Rest assured, if we can't safely reach your home, we will notify you promptly.

• Pet Sitting: We will do our best to adhere to the scheduled visits, but we can only drive when road conditions are safe. In the event of severe delays, we'll reach out to your designated "Inclement Weather Contact" to see if they can assist in caring for your pet while we navigate the weather. Your furry family members will always be our focus! 
  

Before you head off, please take a moment to ensure everything is secure and ready:

• Please ensure your client portal and pet's info are fully completed so we have all the necessary directions and emergency contacts.
• Notify the Office if you've changed your locks, garage, or alarm codes since our last visit.
• Ensure ID tags, registration, and rabies vaccines are up to date.
• Ensure food, treats, and kitty litter are well-stocked and easy to find.
• Double check collars, gates, and fences to ensure they are secure.
• Remove any sharp objects, plastic bags, or items that could harm your pet.
• Tidy up shoes, children's toys, and other items that could become chew toys.
• Store cleaning products, medicines and other hazardous safely out of reach.
• Close doors to rooms or sheds where your pet may get into trouble.
• Consider leaving on soft music or dim lights to make your pet feel more comfortable—they prefer not to be in complete silence or darkness.

Enjoy your vacation knowing your pets are in loving, capable hands!