- FAQ - The Peaks Pet Nanny
We want to make sure you have all the information you're looking for.
Our FAQs answer the most common questions and "what if" scenarios.
We provide convenient, dependable (in-your-home) personalized pet care.
Our philosophy is that our cherished pets are much happier and relaxed in their own home with their familiar sights, smells, and routines. They have all the comforts of home and feel calm and happy to see their dedicated Peaks Pet Nanny. While we understand the need, we are not a kennel or take customer's pets into our homes.
Our dedicated team of Pet Nannies are covered by our liability insurance and honesty bond. We have removed the guesswork of whom you can trust with your furry family members. Our close-knit team of Pet Nannies has been carefully cultivated with mature, kind, and dependable dog & cat enthusiasts. Many people apply to be a Peaks Pet Nanny, but only a few are selected. Our team is interviewed, background and reference checked, and trained.
Absolutely, it's actually required! We will coordinate a "New Client Meeting" for introductions and learn your pet's routine and personality. This first meeting is very important and unfortunately why we can't always help new customers with a very last-minute need.
Our visits are tailored to each client. Our service includes feeding, fresh water, washing the food & water bowls, dog walks, and playtime in the yard (or indoors if the weather is terrible). Brushings, litter box cleanings, and administering medications are all included. We are happy to plan a schedule to fit your pet's needs and keep them happy and in the comfort of their home.
We also provide household tasks such as fetching the mail, deliveries, and watering plants or outdoor flowers. Please let us know if you require a particular service; we are happy to help. After each visit, our Pet Nanny will leave behind a written report card. We are also happy to provide text updates with pictures or videos.
Please always contact the Office to change any visits or appointments, (not the Pet Nanny).
Our Pet Nannies are happy to send updates, however they can not change the schedule or a customer's invoice.
We carefully plan out our schedules to meet the needs of each customer, and we don't charge for cancellations with adequate notice. Please keep in mind we may have turned away other customers or altered personal commitments. We are very fortunate to have a team of devoted nannies who set aside their time to care for our customers.
Payments are made through the Office, not the Pet Nanny. Pet Sitting & Overnight Care are due in full before each appointment begins.
Daily Dog Walking is invoiced at the end of each month.
The Peaks Pet Nanny
949 Hunters Ridge.
Lake Hopatcong, NJ 07849
Gratuities are always appreciated for a job well done! It allows you to acknowledge your Pet Nanny's dedication to your pet and your home. 100% goes directly to your Pet Nannies!
Gratuities Can Be…
We ask our clients to hold their own keys and recommend an outdoor hide-a-key statue or fake rock. Or a weather-proof lockbox to store two (2) tested keys. (Key storage options can be found on Amazon.) Two keys are required to ensure a backup is always available. This way, keys always remain safely stored at your premises, and our Pet Nannies can access your home, even at the last minute.
Medications are given as directed, but a Peaks Pet Nanny cannot be held responsible for any complications that may arise. Excessively shy pets with medical problems can be a severe risk. If you have such a pet, this should be thoroughly discussed.
Accidents happen; we will do our best to clean up any mishaps accordingly. All cleaning products, paper towels, and trash bags are to be provided by the client and readily available.
If emergency care becomes necessary, The Peaks Pet Nanny will attempt to contact the client. If the client cannot be reached, The Peaks Pet Nanny is authorized to act on the client's behalf for the pet's medical care. We reserve the right to utilize the services of any available veterinary clinic. If time or location permits, we will attempt to use your primary veterinarian.