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Helpful Information

A simple guide to help you through our pet care services and what to expect.

Our Pet Care Services

Our visits are customized to each customer.

Insured & Bonded

We’ve taken the guesswork out of trusting someone with your home and pets.

  • Insured & bonded
  • Carefully selected, experienced pet parents
  • Background & reference checked

Pet Nanny - Meet & Greet

Every new client begins with an in-home meet & greet so we can get to know you and your pet’s routine.

This visit allows us to:

  • Learn your pet’s personality and care needs
  • Review feeding, medications, and routines
  • Confirm home access and entry instructions


*Meet & Greets are complimentary with booked services. If your appointment is canceled, a $30 fee will apply to help cover time and travel.

Caring for Your Pets & Home

Every visit is customized to your pet’s needs and routine.

Care may include:

  • Feeding and fresh water
  • Walks, playtime, and companionship
  • Litter care and cleanup
  • Medications (if needed)

We’re also happy to:

  • Bring in mail and packages
  • Water plants
  • Keep an eye on your home

After each visit, you’ll receive an update with photos or videos.

Office Support

Our office is managed by the owners, Gina and Patric, who are deeply committed to both our clients and the entire Peaks Pet Nanny team.

We handle all the details so your Pet Nanny can focus on what matters most — caring for your pets.

The Office handles:

  • Scheduling, changes, and cancellations
  • Pet Nanny meet & greets
  • Back-up coverage
  • Invoicing and payments
  • Any questions or anything that comes up – just reach out! 

Office Hours

Monday–Friday: 9 AM – 5 PM
Messages are checked evenings and weekends

How to Reach Us

  • Email the office
  • Call: 973-601-3035 (does not support texting)
  • Use your client portal to update your information or request services – anytime

Cancellations

We understand that plans can change, and we’re happy to help adjust your schedule.

  • Dog Walking: 24 hours’ notice
  • Pet Sitting & Overnights: 5 days’ notice

 

*Otherwise, the regular rate applies.

*Once an appointment begins, any scheduled visits that are no longer needed are billed at the regular rate.

Payments

Payment Options

Payment Timing

  • Pet Sitting & Overnights: requested (before) service begins
  • Dog Walking: invoiced monthly

Keeping Keys Simple & Secure

To ensure smooth visits, we ask that entry instructions are simple and reliable. Options include:

  • Door or garage codes
  • Hidden key on the property
  • Lockbox with backup key
  • Having a backup key is always recommended
  • If a visit is needed to pick up or return keys, a $20 fee may apply

Medications

We’re happy to administer medications as directed.

While we take every precaution, we cannot be responsible for complications. If your pet has specific medical needs and is skittish, we encourage you to discuss the details with us in advance.

Your pet’s safety and comfort are always our priority.

Accidents Happen

If accidents occur, we’ll do our best to clean them promptly.

We kindly ask that cleaning supplies (paper towels, cleaners, trash bags) are easily accessible for our Pet Nannies.

Before You Go - Quick Checklist

  • Complete your pet and client profile
  • Confirm entry instructions and codes
  • Ensure food, treats, and litter are stocked
  • Check collars, tags, and fencing
  • Put away anything unsafe or chewable items

  • Optional but helpful: Leave a light or soft music on for comfort